Overview
You would like to download the latest or a previous version of Aurea Monitor Management Server (AMS) or Aurea Monitor Intermediary (AI). You might also be interested in the latest or previous version of product documentation (Installation Guide, Release Notes, Management Server Guide, Interceptor User Guide or Interceptor SDK Guide, etc).
Solution
To have any version of the AMS or AI installers shared with you, you will need to create a request to our Support Team mentioning which product and which version you need.
The documentation for Aurea Monitor is installed with the product, but you can also download the latest (or previous) version's documentation (eg. SDK guide) from the Worx portal in the Aurea Integration Solutions Hub section under the Monitor Documentation sub-section.
<supportagent>
Agent Only
Documentation Request
In case product documentation is requested, just provide the direct Worx link of the requested document (eg. Aurea Monitor Server Installation Guide 2021 R1)
Installer Request
When a customer requests an installer there is no additional validation needed before we provide the installers (if they don't have a valid license key, the software will not work).
Follow these steps to share the installers with the customer:
- Download the required version from the release folder
- If user and password are requested to log in, provide your AD credentials
- You need to be connected to Central VPN.
- Request a Central SFTP
- Upload the installer to the SFTP
- Share the SFTP details with the customer.
</supportagent>